Shipping Policy

At Tiki Hut Life, every order is packaged with care to help your products arrive safely and ready to enjoy. We're grateful for your support of our small business and want your shopping experience to be a positive one from checkout to delivery.

Processing & Shipping Times

Most in-stock items are ready to ship within 1–3 business days. Processing time is the time needed to prepare and package your order before it leaves our facility.

Once shipped, delivery typically takes an additional 3–5 business days, depending on the shipping carrier and destination. These are estimates, not guaranteed delivery dates. Holidays, severe weather, carrier delays, and high-volume periods may affect delivery times.

Custom orders, wholesale orders, and items requiring additional preparation may have different processing times. If applicable, we'll communicate the expected timeline when your order is confirmed.

Shipping Methods & Costs

Orders are shipped through USPS or UPS, depending on the shipment and available service.

Shipping costs are calculated at checkout based on the applicable shipping method, package weight, and other factors determined by the shipping service.

Please review your shipping address carefully before completing your purchase to help avoid delivery issues.

Tracking Your Order

Once your order ships, we'll send tracking information to the email address provided at checkout.

Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation. Carrier tracking may take additional time to reflect movement or delivery progress.

Delays, Lost Packages & Delivery Issues

After an order has been handed over to the shipping carrier, delivery timing and package handling are generally outside our direct control. However, we're happy to help you review tracking information and determine the appropriate next steps if a problem arises.

If your package appears delayed, is marked as delivered but cannot be located, or appears to be lost or damaged, please contact us so we can help you understand the available options.

For packages marked as delivered, we recommend checking around your delivery location, with household members or neighbors, and directly with the carrier.

Please note that the resolution of lost, stolen, delayed, or damaged shipments may depend on the circumstances, carrier procedures, and applicable law. We cannot guarantee a particular outcome, but we'll do our best to assist.

Incorrect Shipping Addresses & Returned Packages

Please verify your shipping address carefully before submitting your order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address or an unsuccessful delivery, we will contact you to discuss the available options. Additional shipping charges may apply to resend the package.

Questions About Your Shipment?

We're here to help! If you have questions about your order, shipping status, or tracking information, please visit our Contact Us page or email us at Chat@MyTikiHutLife.com.

Thank you for choosing Tiki Hut Life. We appreciate your business and the opportunity to serve you!